Refund Policy

All sales with MetaPresence are final. Due to the customized, instantly processed nature of digital avatar and digital twin generation, we do not offer refunds, returns, or exchanges for products or services once an order has been submitted and processing has begun.

This policy is standard among digital and AI-generated content providers.

Refunds will only be considered under the following limited circumstances:

• The digital avatar or service was not delivered due to a proven technical fault on our side
• You were charged more than once for the same transaction

If you believe you meet one of these criteria, contact us at support@metapresence.my within 7 days of purchase. We reserve the right to investigate, and will reprocess or resolve the issue at our sole discretion.

Responsibility

It is the buyers responsibility to review product details, examples, or previews before completing payment. By proceeding with a purchase, you confirm your understanding and acceptance that no refunds will be issued once the order is placed.