Privacy Policy

A. Personal Information

• Name, email address, and contact details provided upon registration or communication
• Payment information processed securely via our third-party payment partners (we do not store payment card details directly)

B. Uploaded Content & Usage Data

• Images, audio, video, or other files submitted for avatar generation
• Device information (browser, IP address, OS, referring pages)
• Log data such as access times, feature usage, and error reports

C. Cookies & Tracking

• We use cookies and similar technologies for authentication, preferences, analytics, and improving user experience

• To deliver and improve our AI digital avatar and digital twin services
• To process payments, provide support, and handle requests
• To prevent abuse, detect fraud, and maintain platform security
• To communicate important updates or marketing (opt-out available at any time)
• To comply with legal or regulatory obligations

Service Providers

• We may share information with payment processors, cloud providers, and technical support partners needed to operate MetaPresence

Legal Compliance

• We will disclose data if required by law, regulation, or legal process

No Sale of Data

• We do not sell, rent, or transfer your personal or likeness data to unrelated third parties for their own marketing

• Access and Correction: You may request access to, or correction of, your personal information at any time
• Deletion: Request deletion of your account or uploaded content by emailing privacy@metapresence.my
• Opt-Out: Unsubscribe from marketing emails at any time via provided links or by contacting us

• We use encryption, access controls, and secure server infrastructure to safeguard your information
• No security method is perfect. Users are responsible for keeping passwords confidential and for all account activity

• Uploaded content and consent records are retained as needed to process your requests, fulfill service obligations, meet legal requirements, and prevent fraud
• Account data is deleted on request or upon account closure, subject to applicable law